Terms & Conditions — maha03

Clause 01

Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context otherwise requires:

• "maha03" or "the Platform" refers to the online gaming platform operated at maha03.app, including all products, services, software, interfaces, and content made available thereon.
• "We", "Us", "Our" refers to the operator of the maha03 platform, its licensors, directors, officers, employees, agents, and affiliated entities.
• "You", "Member", "Player", "User" refers to any individual who accesses, registers on, or uses the maha03 platform in any capacity.
• "Account" means the personal gaming account created by a Member upon successful registration on the platform.
• "Balance" means the total of real-money funds and bonus funds currently held in a Member's Account, as displayed in the Account wallet.
• "Real Money Balance" means funds deposited by the Member or credited as withdrawable winnings, excluding bonus funds subject to wagering requirements.
• "Bonus Funds" means any credits awarded by maha03 through a promotion, welcome offer, cashback scheme, referral reward, or other incentive programme, which are subject to wagering conditions before they may be withdrawn.
• "Wager" means any bet, stake, or play placed on any game, sporting event, or market available on the Platform using Balance from the Account.
• "KYC" means Know Your Customer — the identity verification process through which maha03 verifies a Member's identity, age, and residence by requesting documentation.
• "IDR" or "Rp" refers to Indonesian Rupiah, the exclusive currency used for all transactions on maha03.
• "RNG" means Random Number Generator — the certified technology used to determine game outcomes on electronic casino and slot games.
• "Inactive Account" means an Account that has not recorded any login, deposit, withdrawal, or wagering activity for a continuous period of 12 months or more.

Clause 02

Eligibility

Access to and use of the maha03 platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their membership:

1. You must be a natural person. Corporate entities, associations, and automated entities may not register as Members.
2. You must be at least 21 years of age. This age threshold is absolute and non-negotiable. maha03 reserves the right to request proof of age at any point during the account lifecycle.
3. You must be a resident of Indonesia. Residents of jurisdictions where online gambling is explicitly prohibited by local statute are not permitted to register. It is your sole responsibility to ascertain whether your use of the Platform is lawful in your jurisdiction.
4. You must not be registered as a self-excluded player on maha03 or under any operator-linked self-exclusion programme at the time of registration.
5. You must not be a current or former employee, contractor, agent, or director of maha03 or any of its affiliated entities, nor an immediate family member of such a person, unless written consent has been granted by maha03 management.
6. You must have the legal capacity to enter into a binding contract under Indonesian law.

Clause 03

Account Registration

To access the full range of maha03 products, you must register a Member Account. The registration process requires you to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address in Indonesia, mobile phone number, and preferred payment method.

By submitting the registration form, you represent and warrant that:

• All information provided is true, accurate, current, and complete to the best of your knowledge.
• You will promptly update your Account details if any information changes after registration.
• You are registering the Account for your own personal use only and not on behalf of any third party.
• You understand that only one Account per individual is permitted across the entire maha03 platform, regardless of the device or connection used to access it.

maha03 reserves the right to decline any registration application without providing a reason. Account usernames must not contain offensive, defamatory, or brand-infringing terms. maha03 may require you to change a username that violates this policy.

Clause 04

Identity Verification (KYC)

maha03 is required to conduct identity verification in accordance with its international licensing obligations and responsible gaming commitments. KYC verification may be triggered at any of the following points:

• Upon the Member's first withdrawal request of any amount.
• When cumulative deposits within a rolling 30-day period exceed a threshold determined by maha03 risk management.
• When maha03's compliance team identifies unusual account activity warranting further review.
• At any time maha03 deems necessary in its sole discretion to verify the identity, age, residence, or financial standing of a Member.

Documents that may be requested during KYC include:

Failure to complete KYC verification within 14 calendar days of a formal request will result in suspension of withdrawal privileges until verification is satisfactorily completed. maha03 reserves the right to withhold winnings pending successful KYC completion.

Clause 05

Deposits

maha03 accepts deposits exclusively in Indonesian Rupiah (IDR) via the following payment channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, Bank Danamon.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum single deposit amount is Rp 20.000. There is no maximum deposit limit, although very large deposits may be subject to enhanced due diligence review. Deposits are generally credited to the Member's Account within minutes of successful transfer confirmation. Delays caused by third-party payment processors are outside maha03's direct control.

All deposits must originate from a payment account registered in the Member's own name. Third-party deposits — where the sending account holder's name does not match the maha03 Account holder's name — are not permitted and will be returned (minus any applicable processing fees charged by the relevant financial institution). maha03 reserves the right to request evidence of ownership of the funding source.

Clause 06

Withdrawals

Members may request withdrawal of their Real Money Balance at any time, subject to the following conditions:

1. The Member's Account must have successfully completed KYC verification before any withdrawal is processed.
2. Withdrawals must be made to a payment method registered in the same name as the maha03 Account. Third-party withdrawals are strictly prohibited.
3. Withdrawals to a payment method not previously used for a deposit on the same Account may be subject to additional verification steps.
4. Bonus Funds that have not met the applicable wagering requirements may not be withdrawn and will be forfeited if a withdrawal is requested before those requirements are met.
5. maha03 reserves the right to request additional documentation before approving any withdrawal request that maha03's risk team flags for review.

Processing times stated above are estimates under normal operating conditions during WIB (UTC+7) business hours. maha03 makes no guarantee of processing times where delays result from third-party financial institution procedures, public holidays, or exceptional volume periods.

Clause 07

Bonuses & Promotions

maha03 offers a range of bonuses and promotional incentives to both new and existing Members. All bonuses are subject to the general conditions set out in this clause and any specific terms communicated at the time the bonus is offered.

General Bonus Conditions:

• Bonuses are awarded at maha03's sole discretion and may be withdrawn, modified, or cancelled at any time without prior notice, except where a bonus has already been accepted and the associated wagering requirements are in progress.
• Each bonus offer is available to eligible Members once only, unless the offer explicitly states otherwise. Multiple accounts, shared devices, shared IP addresses, or shared payment methods may disqualify a Member from bonus eligibility.
• Wagering requirements must be completed within the time limit specified for each bonus. Bonus funds and any associated winnings will be forfeited if the time limit expires before requirements are met.
• Only wagers placed using Bonus Funds count toward the wagering requirement of that specific bonus. Wagers placed with the Real Money Balance do not contribute to bonus wagering unless explicitly stated.
• Certain game categories — including but not limited to live casino tables, certain RNG table games, and specific high-RTP slots — may contribute at a reduced rate (or zero) toward bonus wagering requirements. The contribution rates for each game category are published in the bonus terms for each individual offer.
• Any attempt to exploit bonuses through coordinated low-risk wagering strategies (commonly known as "bonus abuse"), multi-accounting, or any form of collusion will result in immediate cancellation of all bonuses, forfeiture of associated winnings, and permanent account suspension.

Clause 08

Betting & Gaming Rules

The following general rules apply to all wagers placed on the maha03 platform across all product verticals — sportsbook, live casino, slots, and poker.

• Finality of Settled Bets: Once a bet, hand, spin, or game round has been settled by the platform, the result is final. maha03 will not reverse a settled outcome except in the case of a documented technical malfunction or a proven error by the platform.
• Technical Malfunctions: In the event of a technical malfunction or disconnection during an active game round or bet, maha03's records shall constitute the definitive reference for determining the outcome. Where the malfunction prevents a fair determination of outcome, the wager may be voided and the stake returned.
• Sportsbook Void Markets: A sportsbook market may be declared void if the event is cancelled, postponed beyond a period specified in the individual sport rules, or if the event is affected by circumstances that prevent a fair settlement. Voided bets have their stakes returned to the Member's Account.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply per game, per market, and per event. These limits are displayed within the relevant game or market interface and may be adjusted by maha03 at any time.
• RNG Certification: All electronic casino games and slot titles on maha03 use independently certified RNG technology. Game outcomes are statistically random and cannot be predicted or influenced by any party, including maha03.
• Live Casino Rules: Live casino tables operated by Evolution Gaming and Pragmatic Play Live are governed by the house rules displayed within each game environment. In all disputes arising from live casino play, the live dealer's actions and the game system's recorded result shall be determinative.

Clause 09

Prohibited Conduct

The following conduct is strictly prohibited on the maha03 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all Account balances, and — where applicable — referral to law enforcement authorities:

• Registering more than one Account, whether under your own details or using the details of another person.
• Providing false, misleading, or fraudulent information during registration or KYC.
• Accessing the platform using a VPN, proxy, or other means of IP address concealment for the purpose of circumventing geographic or regulatory restrictions.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, make decisions, or otherwise interact with the platform in a non-human manner.
• Colluding with other players to manipulate game outcomes, share hole cards in poker, or coordinate betting strategies to exploit promotional offers.
• Engaging in any form of match-fixing, insider-information betting, or conduct that exploits a guaranteed advantage over the house that the platform did not intend to offer.
• Laundering money or using the platform for any purpose connected to financial crime, fraud, or any other unlawful activity.
• Harassing, threatening, or using abusive language toward maha03 support staff or other Members in any communication channel.
• Attempting to access, alter, or interfere with any part of the maha03 platform's code, database, or server infrastructure.

Clause 10

Intellectual Property

All content on the maha03 platform — including but not limited to the brand name, logo, domain, game graphics, interface design, software, text, imagery, video, audio, and data compilations — is the exclusive intellectual property of maha03 or its licensed content partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe), and is protected by applicable intellectual property law.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any platform content.
• Reverse-engineer, decompile, or extract source code from any platform software.
• Use the maha03 brand name, logo, or trademarks in any manner without prior written consent from maha03.
• Create derivative works based on any platform content.

Any unauthorised use of maha03's intellectual property will be pursued through all available legal remedies.

Clause 11

Privacy & Data Protection

maha03 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms & Conditions, you also consent to the data practices described in the Privacy Policy.

In summary, maha03 collects personal data for the following purposes:

• Account registration and identity verification (KYC).
• Processing deposits and withdrawals via Indonesian banking and e-wallet partners.
• Fraud detection, responsible gaming monitoring, and anti-money laundering compliance.
• Delivering personalised promotions and communications based on your gaming activity (you may opt out of marketing communications at any time via your Account settings).
• Improving platform performance through anonymised usage analytics.

maha03 does not sell personal data to third parties. Data shared with payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and others) is limited to the minimum necessary to process financial transactions. All data is stored with SSL 256-bit encryption. For full details, refer to the Privacy Policy.

Clause 12

Responsible Gaming

maha03 is committed to providing a safe and responsible gaming environment. The platform operates a comprehensive responsible gaming framework that includes the following tools, all available within your Account settings at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit. Reductions to existing limits take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap the maximum amount you can lose within a defined period. Loss limit reductions take effect immediately.
• Session Time Alerts: Configurable notifications that appear on-screen after a specified duration of continuous play, reminding you how long you have been logged in.
• Reality Check: Periodic pop-up messages displaying your net win/loss position during a session, enabling informed decisions about continuing play.
• Self-Exclusion (Temporary): Pause your Account for a defined period of between 24 hours and 6 months. During temporary exclusion, login access is disabled and all marketing communications are suspended.
• Self-Exclusion (Permanent): Permanently close your Account with no option to reopen. This measure is irreversible and is recommended for Members who feel their gambling has become harmful.

maha03 enforces a strict minimum age of 21 years and actively monitors account activity for indicators of problem gambling behaviour. If the maha03 responsible gaming team identifies patterns consistent with problem gambling, the team may proactively contact the Member and, where necessary, impose protective restrictions on the Account.

Clause 13

Limitation of Liability

To the fullest extent permitted by applicable law, maha03 and its officers, directors, employees, licensors, and agents shall not be liable to any Member for:

• Any indirect, incidental, special, consequential, or punitive loss or damage arising from the use of or inability to use the platform.
• Loss of profits, loss of data, loss of business opportunity, or any other economic loss, whether foreseeable or not, arising from use of the platform.
• Interruptions to platform availability caused by scheduled maintenance, emergency technical interventions, force majeure events (including but not limited to natural disasters, acts of government, civil unrest, or internet infrastructure failures), or third-party system outages.
• Any loss arising from a Member's failure to maintain the security of their Account credentials.
• Any loss arising from the Member's reliance on information, data, or content published on the platform that contains errors or inaccuracies.

Where maha03 is found liable to a Member notwithstanding the above exclusions, the maximum aggregate liability of maha03 to that Member shall not exceed the total net deposits made by the Member to their Account in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by maha03's negligence, or for fraud or fraud ulent misrepresentation.

Clause 14

Suspension & Termination

maha03 reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the stipulated timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or any other illegal conduct.
• Detection of prohibited conduct as described in Clause 9.
• Account inactivity for a continuous period of 12 months or more (Inactive Account).
• A court order, regulatory instruction, or law enforcement request requiring maha03 to restrict or close the Account.
• Where maha03 determines, in its sole discretion, that continued provision of services to the Member poses a legal, regulatory, reputational, or financial risk to the platform.

Where an Account is closed due to a verified breach by the Member (including but not limited to fraud, multi-accounting, or bonus abuse), maha03 reserves the right to forfeit the entire Account Balance, including any Real Money Balance that has not yet been withdrawn. Where an Account is closed at maha03's initiative for reasons unrelated to Member misconduct, any verified Real Money Balance will be returned to the Member via the original deposit method, subject to KYC completion.

Inactive Accounts may be subject to an administrative fee of Rp 10.000 per month after 12 consecutive months of inactivity, deducted from the Account Balance until the Balance reaches zero. Members are notified by email prior to the commencement of inactivity fees.

Clause 15

Amendments to These Terms

maha03 reserves the right to amend, update, or replace these Terms & Conditions at any time. Changes may be made in response to regulatory requirements, product updates, new legal obligations, or operational necessity.

When material changes are made to these Terms & Conditions, maha03 will:

1. Publish the updated Terms & Conditions on this page with a revised effective date.
2. Send a notification to all registered Members via the email address associated with their Account at least 7 calendar days prior to the changes taking effect, except where an urgent regulatory or legal requirement mandates immediate implementation.

Your continued use of the maha03 platform after the effective date of any amended Terms & Conditions constitutes your acceptance of those changes. If you do not agree with the amended Terms & Conditions, you must stop using the platform and may request account closure by contacting the support team prior to the effective date of the changes.

Clause 16

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable under maha03's international gaming licence jurisdiction.

In the event of a dispute between a Member and maha03, the following resolution process applies:

1. Step 1 — Direct Resolution: The Member must first contact the maha03 support team via live chat or email at [email protected] and allow maha03 a reasonable period (not less than 14 calendar days) to investigate and respond to the complaint.
2. Step 2 — Escalation: If the Member is not satisfied with the outcome of Step 1, the dispute may be escalated to maha03's dedicated dispute resolution team by submitting a formal written complaint with supporting documentation.
3. Step 3 — External Arbitration: Where a dispute cannot be resolved through Steps 1 and 2, either party may refer the matter to a mutually agreed independent arbitrator. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Clause 17

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights as a Member, please contact the maha03 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the maha03 platform. Indonesian-speaking support agents are available at all times.
• Email: [email protected] — responses are typically provided within 2 business hours during WIB (UTC+7) business hours, and within 12 hours outside those hours.
• Support Hours: 24/7, 365 days a year, including all Indonesian public holidays (Idul Fitri, Idul Adha, Nyepi, Christmas, Indonesian Independence Day, and others).

When contacting support regarding a specific Account matter, please have your registered username, registered email address, and (where applicable) your transaction reference number ready to facilitate a prompt resolution.